Camilla Makes Online Store Policies

Welcome to Camilla Makes! By shopping with us, you agree to the following policies. Please read them carefully. If you have any questions, contact us at snowdeerandco@gmail.com

1. Terms of Service

1.1 Acceptance of Terms

By accessing or using our website www.camillamakes.com, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services or purchase our products.

1.2 Eligibility

You must be at least 18 years old or have the consent of a parent or guardian to make a purchase. By placing an order, you confirm that you meet these requirements.

1.3 Account Registration

Some features, such as order tracking, may require you to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

1.4 Order Acceptance

All orders are subject to our acceptance. We reserve the right to refuse or cancel an order for any reason, including inaccuracies in pricing, product availability, or suspected fraud. If your order is canceled, we will notify you and issue a refund if applicable.

1.5 Pricing and Payment

• All prices are listed in USD and exclude taxes, shipping, or handling fees unless otherwise stated.

• We accept payments via credit/debit cards etc.

• Payment must be completed at the time of purchase. We reserve the right to cancel unpaid orders.

1.6 Changes to Terms

We may update these Terms of Service at any time. Changes will be posted on this page, and continued use of our website constitutes acceptance of the updated terms.

2. Shipping Policy

2.1 Shipping Destinations

We ship to the United States, Canada. If your location is not listed, please contact us to inquire about availability.

2.2 Shipping Rates and Times

• Shipping rates are calculated at checkout based on the order weight, destination, and selected shipping method.

• Estimated delivery times are 10-14 business days for domestic orders. These are estimates and not guaranteed.

• Delays may occur due to customs, holidays, or other factors beyond our control.

2.3 Order Processing

Orders are typically processed within 4-5 business days. You will receive a confirmation email with tracking information once your order ships.

2.4 Lost or Damaged Shipments

• If your order is lost or damaged during transit, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue or provide a replacement/refund.

• Retain all packaging materials for damaged items until the claim is resolved.

3. Returns and Refunds Policy

3.1 Return Eligibility

We do not accept refunds. Each item is made when you order. However if an item is lost, or broken please contact us, and we will sort it out. 

 

3.2 Return Process

We do not offer returns.

3.3 Refunds

We do not offer refunds.

3.4 Exchanges

We do not offer exchanges.

 

3.5 Defective or Incorrect Items

If you receive a defective or incorrect item, contact us within  7 days of delivery. We will refund you back for you order.

4. Privacy Policy

4.1 Information We Collect

We collect personal information you provide, such as:

• Name, email, shipping/billing address, and phone number.

• Payment information (processed securely via third-party providers).

• Browsing data, such as IP address and cookies, to improve your experience.

4.2 How We Use Your Information

Your information is used to:

• Process and fulfill orders.

• Communicate with you about your order or account.

• Improve our website and services.

• Send promotional emails (if you opt in).

4.3 Sharing Your Information

We do not sell your personal information. We may share it with:

• Third-party service providers (e.g., payment processors, shipping carriers) to fulfill orders.

• Legal authorities if required by law.

4.4 Data Security

We use industry-standard security measures, such as SSL encryption, to protect your information. However, no online system is 100% secure, and we cannot guarantee absolute security.

4.5 Your Rights

You may:

 

• Opt out of marketing emails via the unsubscribe link or by contacting us.

• Disable cookies through your browser settings, though this may affect website functionality.

For more details or to exercise your rights, contact us at snowdeerandco@gmail.com

5. Product Information

5.1 Product Descriptions

We strive to ensure all product descriptions, images, and specifications are accurate. However, we do not guarantee that all details are error-free. Colors and appearances may vary slightly due to lighting or device settings.

5.2 Availability

All products are subject to availability. If an item is out of stock after your order is placed, we will notify you and offer a refund or alternative product.

6. Prohibited Activities

You agree not to:

• Use our website for unlawful purposes.

• Attempt to hack, disrupt, or gain unauthorized access to our systems.

• Resell our products without permission (if applicable).

7. Limitation of Liability

To the fullest extent permitted by law, [Your Store Name] is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our liability is limited to the amount paid for the product in question.

8. Governing Law

These policies are governed by the laws of USA. Any disputes will be resolved in the courts of [your jurisdiction].

9. Contact Us

For questions, concerns, or support, please reach out to us:

• Email: camillamakesart@gmail.com

• Hours:  Monday–Friday, 9 AM–5 PM