Refund policy

 

2. Shipping Policy

2.1 Shipping Destinations

We ship to the United States, Canada. If your location is not listed, please contact us to inquire about availability.

2.2 Shipping Rates and Times

• Shipping rates are calculated at checkout based on the order weight, destination, and selected shipping method.

• Estimated delivery times are 10-14 business days for domestic orders. These are estimates and not guaranteed.

• Delays may occur due to customs, holidays, or other factors beyond our control.

2.3 Order Processing

Orders are typically processed within 4-5 business days. You will receive a confirmation email with tracking information once your order ships.

2.4 Lost or Damaged Shipments

• If your order is lost or damaged during transit, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue or provide a replacement/refund.

• Retain all packaging materials for damaged items until the claim is resolved.

3. Returns and Refunds Policy

3.1 Return Eligibility

We do not accept refunds. Each item is made when you order. However if an item is lost, or broken please contact us, and we will sort it out. 

 

3.2 Return Process

We do not offer returns.

3.3 Refunds

We do not offer refunds. 

3.4 Exchanges

We do not offer exchanges.

 

3.5 Defective or Incorrect Items

If you receive a defective or incorrect item, contact us within  7 days of delivery. We will refund you back for you order.